Royal Academy of Arts

Better culture

Client
Royal Academy of Arts
Year
2024
Sector
Arts & Culture
Discipline
Product, Research
Visitors looking at artworks in a Royal Academy gallery during the Summer Exhibition

The Royal Academy of Arts is a leading art school and exhibition space, dedicated to promoting art and supporting artists in Britain. For over 7 years I supported their digital team across many key design and research initiatives.

In our work together I redesigned the online experience for the Summer Exhibition—the world’s longest-running open submission exhibition. I also improved experiences for online sales of tickets and membership.

The work we did built a foundation of user understanding that continues to serve the redevelopment of their platforms.

Usability testing set-up with a laptop, monitor and cameras in a Royal Academy room

One of many user research studies, in this case usability testing of their site on desktop and mobile.

Annotated screens of the RA shop's mobile navigation, with findings from testing
Findings from usability and comprehension testing of the online shop’s navigation

Insights playback presentation

Slides from the insights playback about conscious consumers

UI design for the next iteration of the online Summer Exhibition

Artwork detail page and filters for buying Summer Exhibition works online
Royal Academy Summer Exhibition 2025 page for browsing and buying artworksHand holding a phone showing the Summer Exhibition browse and buy page